Home

About

Home

About

ChatGPT

ChatGPT

Improving chat history management to reduce cognitive load

Improving chat history management to reduce cognitive load

Challenge

ChatGPT users often start new chats to complete everyday tasks or work projects, but over time it can accumulate to a large chat history that feels overwhelming and difficult to manage.

Outcome

We designed a solution that minimises the UI clutter and cognitive load of browsing and managing the chat history which led to an average user satisfaction rating of 4.25/5 during usability testing.

Role

UX designer

Timeline

Sept '25

Team

Solo

Status quo

Navigating with the side bar can feel overwhelming when it is cluttered with many items.

01

Browsing and organising your chat history can be difficult with limited chat options.

02

A large history can overload the server forcing users to clear their chats and lose progress.

03

Status quo

Navigating with the side bar can feel overwhelming when it is cluttered with many items.

01

Browsing and organising your chat history can be difficult with limited chat options.

02

A large history can overload the server forcing users to clear their chats and lose progress.

03

The problem

A large chat history can be difficult for users to browse and organise important work. How can we help them manage their chat history better?

A large chat history can be difficult for users to browse and organise important work. How can we help them manage their chat history better?

Status quo

Navigating with the side bar can feel overwhelming when cluttered with too many items.

01

Browsing and organising your chat history can be difficult with limited chat options.

02

A large history can overload the server forcing users to clear their chats and lose progress.

03

Process

  1. Competitive research

Comparing designs from key competitors to understand industry trends and user expectations.

  1. Feature gap analysis

Reviewing feature offerings to identify gaps and opportunities in the product.

  1. Rapid prototyping

Exploring possible solutions based on impact, ease of use, and implementation costs.

Change 3: multiple select

To help users manage multiple chats, we included a multiple select option so they can better manage their chat history. This allows them to organise, archive, or delete chats in bulk more efficiently without losing any important work or progress.

Show new design only

Change 2: chat history

To improve the browsing experience for the chat history, we expanded it to an entire page so users can have a much clearer view. We also included search and tabs along with detailed previews so they can browse more intuitively and efficiently.

Show new design only

Change 1: side bar

To improve the clarity and structure of the side bar, we simply adjusted the spacing, visual hierarchy, and content structure. We also emphasised on progressive disclosure to help users feel less overwhelmed as they navigate throughout the interface.

Show new design only

Change 2: chat history

To improve the browsing experience for the chat history, we expanded it to an entire page so users can have a much clearer view. We also included search and tabs along with detailed previews so they can browse more intuitively and efficiently.

Show new design only

Change 3: multiple select

To help users manage multiple chats, we included a multiple select option so they can better manage their chat history. This allows them to organise, archive, or delete chats in bulk more efficiently without losing any important work or progress.

Show new design only

Change 1: side bar

To improve the clarity and structure of the side bar, we simply adjusted the spacing, visual hierarchy, and content structure. We also emphasised on progressive disclosure to help users feel less overwhelmed as they navigate throughout the interface.

Show new design only

The solution: a clear interface

Our research suggests that users need a more clear and structured side bar to navigate the interface with ease. They also need a better approach to efficiently browse and manage multiple chats when their chat history becomes too large to handle.

Change 1: side bar

To improve the clarity and structure of the side bar, we simply adjusted the spacing, visual hierarchy, and content structure. We also emphasised on progressive disclosure to help users feel less overwhelmed as they navigate throughout the interface.

Show new design only

Change 2: chat history

To improve the browsing experience for the chat history, we expanded it to an entire page so users can have a much clearer view. We also included search and tabs along with detailed previews so they can browse more intuitively and efficiently.

Show new design only

Change 3: multiple select

To help users manage multiple chats, we included a multiple select option so they can better manage their chat history. This allows them to organise, archive, or delete chats in bulk more efficiently without losing any important work or progress.

Show new design only

The outcome: a seamless experience

To summarise we conducted usability testing with 5 participants who rated on average 4.25/5 for user satisfaction during user testing. They shared how the overall experience and user flow felt more easier and efficient when managing their chat history.

Next case study

Next case study

Next case study

Next case study

© 2026 · Jeremy Guillermo